Set your Process Improvement efforts up for success

Set your Process Improvement efforts up for success

February 20, 2014 9:16 am 0 comments

Too often, process improvement efforts are not well launched and do not follow a consistent methodology.

As you progress down the road towards process based management you gain an understanding of the specific insights needed to help your organisation perform at its optimum level.  Let’s now focus on what needs to be done before you start your process improvement project.  Here are some items to consider:

  • Identify the goal and objectives of the process improvement project before it is launched.  The goal should be tied to either an improved customer outcome or an objective in the strategic plan.
  • Identify the sponsor of the project and assign accountability to that sponsor.
  • Setup a process improvement team with representation from all the activity areas impacted.  The team size should be 6-10, with a capable team leader.
  • Make sure the process improvement team has enough resources to be successful.  This could include a facilitator and scribe to support the improvement efforts, as well as enough time commitment of the team members to the project.
  • Provide the right level of training to the process team.  The team leader should have some experience in process improvement.  The other team members need some base level of understanding of the approach to be followed, and skills in relevant tools and techniques.
  • Identify upfront how you will measure the success of the project.  The measures should be specific and goal driven.  For example, reduce cycle time from 10 days to 1 day.
  • The team needs to have a clear understanding of the objective of the process improvement project, as well as some accountability for the successful outcome of the project.

If you provide this level of preparation before you launch the process improvement project, you will significantly increase your chances of success.

There are a number of ways in which Ascent Management can provide value-adding solutions to secure the future of your organisation or alternatively try our FREE five minute Process Improvement or Process Based Management quick assessments.


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