Success means you need Executive Buy-In

Success means you need Executive Buy-In

March 6, 2014 2:56 pm 1 comment

One of the concerns often talked about Process Based Management, or any other major initiative, is that of Executive buy-in.  Yes, it is important to the success of your process initiative, but the key to buy-in is to understand what is involved.  Before someone, be it an executive or performer, willingly buys-in to the process journey, they need to understand:

  • Why should we do this?
  • What is involved?
  • What are the benefits?

In other words, what’s in it for the organisation and me?

A key starting point is to highlight any process successes that have occurred in the organisation.  Work with others to identify process success in the organisation and develop stories and dialogue around these successes.  Then, if you are starting to get similar questions to these examples from your executives, you are making progress:

  • “John in purchasing was raving about some kind of improvement project you helped him with.  Tell me more.”
  • “How did our response time go down so much last month?”
  • “Jane in HR has been talking about process measures.  What is that all about?”
  • “In our last Executive Meeting, the GM of Supply Chain was talking about how a process focus had allowed them to improve the performance of the supply chain.  How can we apply that approach to our area?”

Executives need to see the impact of process efforts and the best way to reinforce that is to highlight process successes.  Create the demand for process by showcasing the positive results of your process efforts.  Then add the key concepts the Executives need to know, and you have the beginnings of the mindset change you need to move a process approach.

I am available any time to discuss ways in which Ascent Management can provide value-adding solutions to secure the future of your business or alternatively try our FREE five minute Process Improvement or Process Based Management quick assessments.

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