The Objective of Process Improvement is to Improve a Process

The Objective of Process Improvement is to Improve a Process

August 29, 2013 9:57 am 0 comments

When our people, usually frontline employees, in our organisations start talking about the need to improve a process (or processes) we need to step back and ask:

  • Why are they looking at improving processes?
  • What are they trying to achieve with process improvement?

Here’s why they may be thinking in this way:

  • There is little shared understanding of how things are done, which is leading to challenges, more likely frustrations, in getting work done correctly and on time;
  • Customers are unhappy, complaining about service issues which require the process to be changed for the better;
  • Managers are grappling with business issues that really require processes to be improved;
  • Another improvement project is causing problems in the process and these cross process issues need to be looked at and resolved.

The outcome of resolving each of these would be an improved process to better serve customers. The results could be improved quality or cycle times, or lower management costs.

Golden Rule – never undertake a process change effort if it will not result in an improved process. 

That sounds obvious but there are too many examples of process efforts which took too long and did not result in a process being performed better.

The process improvement project needs to be focused, with the targeted outcomes clearly identified upfront. For the most part, the process champion is more concerned with achieving the results than how you got there.

Keep it simple and focus on achieving the results needed quickly.

Our goal at Ascent Management is to provide you with specific insights so you can help your organisation make progress on the road to Process Based Management.

There are many compelling reasons to look at adopting a process-based approach to improving your business’ performance. If you want to learn more about how our approach can help you identify the pathway to improving your business, take our FREE five minute quick assessments on Process Improvement or Process Based Management.

I look forward to discussing with you all the ways in which we can provide value-adding solutions to secure the future of your business.

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